Rootly Production Status

All Systems Operational

On-Call Operational

Slack App Operational

Web Platform Operational

Status Pages Operational

Rootly AI Operational

Mobile App Operational

API Operational

Workflows Operational

Emails Operational

Integrations Operational

Zoom Operational

Slack Connections Operational

Slack Messaging Operational

Slack Notifications Operational

Opsgenie Incident REST API Operational

Opsgenie Alert REST API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

Web and Desktop Slack Client not populating select/multi-select menus

Resolved - This issue is resolved.

A hard refresh of Slack's web client, or desktop client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux) may be required to restore select and multi-select form functionality.
Jul 15, 12:29 PDT

Monitoring - We are seeing reports that updating Slack Desktop Client to version Version 4.45.60
a8def85020f2e6f981e24e9ee2c4f8582820e1e7@1752601050 (Production) may resolve this issue.

Please continue trying to refresh desktop client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).

We will continue to monitor this issue.
Jul 15, 12:01 PDT

Update - Slack continues to work toward resolving this matter: https://slack-status.com/2025-07/1ce16e396a56dcf8

Slack is currently recommend that users continue trying to refresh their client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).
Jul 15, 11:57 PDT

Update - We are still seeing reports of select and multi-select menus failing to populate due to an issue with certain versions of the Web and Desktop Slack client.

The following platforms are unaffected:
- Rootly Web Dashboard
- Slack iOS/Android app

On-call paging is not impacted.
Jul 15, 11:39 PDT

Investigating - We are seeing multiple reports that Slack Client Version 4.45.60
5ceb15a480a45f9ff66f8ac70ad43d9365eda8e6@1752518552 (Production) has re-introduced the same issue with select menus and dropdowns from earlier noted here: https://slack-status.com/2025-07/1ce16e396a56dcf8

We are working with Slack to resolve this issue.

As a workaround, in order to create / update an incident you can use our Web Dashboard or Slack iOS / Android app.

We are are monitoring the issue closely with Slack and will update this page when we have more information.

On-call paging is not impacted.
Jul 15, 10:34 PDT

Slack Web client not populating external multi select dropdowns

Resolved - The Slack team is now reporting that this issue is now resolved for all users.
Jul 15, 07:29 PDT

Monitoring - We have confirmed that loading multi select dropdowns is functioning as expected in our workspace and others after closing and re-opening the Slack client.

We will continue to monitor this issue.
Jul 15, 05:33 PDT

Update - The Slack incident is ongoing: https://slack-status.com/2025-07/1ce16e396a56dcf8

We recommend following both pages for updates.

Creating and updating incidents via our Web Dashboard or Slack iOS / Android app continues to function as expected.

On-call paging is not impacted.
Jul 15, 05:18 PDT

Update - Please follow the Slack Incident here: https://slack-status.com/2025-07/1ce16e396a56dcf8
Jul 15, 02:57 PDT

Update - We are continuing to work with Slack regarding this issue.
Jul 15, 00:17 PDT

Update - We are continuing to work with Slack regarding this issue.
Jul 15, 00:10 PDT

Update - We are continuing to work with Slack regarding this issue.
Jul 15, 00:00 PDT

Update - We are continuing to work with Slack regarding this issue.
Jul 14, 21:00 PDT

Update - We are continuing to work with Slack regarding this issue.
Jul 14, 19:00 PDT

Identified - A recent Slack Web Client update broke loading multi select dropdowns.

Known web client versions impacted are:

- 4.45.60
- 4.44.65

As a workaround, in order to create / update an incident you can use our Web Dashboard or Slack iOS / Android app.

We are are monitoring the issue closely with Slack and will update this page when we have more information.
Jul 14, 17:14 PDT

Jul 14, 2025

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

Some Slack notifications not being delivered

Resolved - The issue impacting Slack Blocks for Alert notifications has been resolved
Jul 11, 06:58 PDT

Update - We are continuing to work on a fix for this issue.
Jul 11, 06:22 PDT

Identified - We have identified the issue and have verified that the scope of the outage only applies to Slack Blocks for Alert notifications.

We actively deploying a fix for this issue.
Jul 11, 06:19 PDT

Investigating - We are currently investigating an issue where some Slack notifications are not being delivered.
Jul 11, 06:05 PDT

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

Mobile not loading alerts & incidents

Resolved - This incident has been resolved.
Jul 4, 11:37 PDT

Update - We are currently investigating an issue impacting the Mobile API for Alerts, resulting in degraded service for customers accessing alerts via mobile devices.

Affected users may experience:
- Errors loading alert data
- Web application access remains operational and unaffected.
Jul 4, 11:28 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 4, 11:27 PDT