Mobile not loading alerts & incidents

Incident Report for Rootly Production

Resolved

This incident has been resolved.

Posted Jul 04, 2025 - 11:37 PDT

Update

We are currently investigating an issue impacting the Mobile API for Alerts, resulting in degraded service for customers accessing alerts via mobile devices.

Affected users may experience:
- Errors loading alert data
- Web application access remains operational and unaffected.

Posted Jul 04, 2025 - 11:28 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 04, 2025 - 11:27 PDT

This incident affected: On-Call.