History

June 21 12:18 AM PDT
rootly.com is down
Resolved

Cloudflare fixed the issue and we are seeing Rootly web UI/Slack and services back up.

June 21 12:30 AM PDT
Identified

Due to Cloudflare outage https://www.cloudflarestatus.com/ our web API and Slack client are partially available.

June 21 12:20 AM PDT
March 9 5:17 AM PST
Slack outage impacting incident creation on Slack
Resolved

Incident creation is back up and running on Slack. Thank you for your patience.

March 9 8:45 AM PST
Identified

Slack is currently experiencing an outage that is causing interactions with the Rootly Slack app to fail, namely around incident creation. https://status.slack.com/2022-03/8a9e98bfaa32ef5f

Reminder - Our web app continues to run normally as a backup.

March 9 5:19 AM PST
February 24 9:21 AM PST
Heroku outage impacting all apps
Resolved

Heroku outage caused degraded service on both Slack and Web. It has been resolved and everything has returned to normal.

February 24 9:22 AM PST
February 22 6:16 AM PST
Slack channel creation failing
Resolved

Everything is back up and running wrt to Slack

February 22 7:28 AM PST
Identified

Confirmed outage on Slack end causing Rootly app connections to be degraded: https://status.slack.com/

February 22 6:54 AM PST
Investigating

Incident creation via Web continues to work as expected, just degraded experience on Slack. Please use Web to create your incidents until this is resolved, thanks!

February 22 6:19 AM PST
Investigating

Reports that channel creation is not working. It appears Slack itself is suffering from an outage.

February 22 6:17 AM PST
December 22, 2021 7:59 AM PST
AWS outage impacting Slack
Resolved

Slack appears to be back up and running. Incident channel creation is also working.

December 22, 2021 8:03 AM PST
Identified

AWS currently having an outage that is impacting the Rootly Slack application.

More details from Slack: https://status.slack.com/

December 22, 2021 8:01 AM PST
December 5, 2021 9:00 PM PST
Elasticsearch cluster is down
Resolved

Elasticsearch is back up and running. This would have impacted the loading of incidents on web but does not appear to have affected incident creation.

December 6, 2021 9:33 AM PST
Investigating

We identified an issue with our Elasticsearch cluster and are currently recovering it.

December 6, 2021 9:24 AM PST
October 18, 2021 8:35 AM PDT
Some users aren't able to login through SSO
Resolved

Everything is back in order!

October 20, 2021 11:23 AM PDT
Investigating

We are looking at this issue with our different identity providers

October 18, 2021 8:37 AM PDT
February 10, 2021 10:07 AM PST
Rootly was unavailable for about an hour due to an Heroku incident. Cf. https://status.heroku.com/incidents/2174