Slack Web client not populating external multi select dropdowns

Incident Report for Rootly Production

Resolved

The Slack team is now reporting that this issue is now resolved for all users.

Posted Jul 15, 2025 - 07:29 PDT

Monitoring

We have confirmed that loading multi select dropdowns is functioning as expected in our workspace and others after closing and re-opening the Slack client.

We will continue to monitor this issue.

Posted Jul 15, 2025 - 05:33 PDT

Update

The Slack incident is ongoing: https://slack-status.com/2025-07/1ce16e396a56dcf8

We recommend following both pages for updates.

Creating and updating incidents via our Web Dashboard or Slack iOS / Android app continues to function as expected.

On-call paging is not impacted.

Posted Jul 15, 2025 - 05:18 PDT

Update

Please follow the Slack Incident here: https://slack-status.com/2025-07/1ce16e396a56dcf8

Posted Jul 15, 2025 - 02:57 PDT

Update

We are continuing to work with Slack regarding this issue.

Posted Jul 15, 2025 - 00:17 PDT

Update

We are continuing to work with Slack regarding this issue.

Posted Jul 15, 2025 - 00:10 PDT

Update

We are continuing to work with Slack regarding this issue.

Posted Jul 15, 2025 - 00:00 PDT

Update

We are continuing to work with Slack regarding this issue.

Posted Jul 14, 2025 - 21:00 PDT

Update

We are continuing to work with Slack regarding this issue.

Posted Jul 14, 2025 - 19:00 PDT

Identified

A recent Slack Web Client update broke loading multi select dropdowns.

Known web client versions impacted are:

- 4.45.60
- 4.44.65

As a workaround, in order to create / update an incident you can use our Web Dashboard or Slack iOS / Android app.

We are are monitoring the issue closely with Slack and will update this page when we have more information.

Posted Jul 14, 2025 - 17:14 PDT

This incident affected: Slack App.