Rootly

Rootly

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Sep 25, 2025 9:16 AM PDT

Investigating Search Latency

Updates

  • Sep 25, 2025 2:13 PM PDT

    This incident has been resolved.

    Resolved
  • Sep 25, 2025 9:49 AM PDT (4 hours and 24 minutes earlier)

    We identified the root cause of the issue and have implemented a fix.

    Latencies have returned to normal and we are monitoring them going forward.

    Monitoring
  • Sep 25, 2025 9:16 AM PDT (33 minutes earlier)

    We are currently investigating increased latency in our in-app search (including alert search and incident search).

    Newly created resources may not be immediately searchable.

    Search results in-app may be slower to load than normal.

    Search results may be returned more slowly for certain API endpoints, including: GET /api/v1/incidents, GET /api/v1/services, GET /api/v1/groups, GET /api/v1/users, and GET /api/v1/audits.

    Our team is actively working on resolving this issue and will provide updates as soon as more information becomes available.

    Investigating