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Apr 11, 2023 11:05 AM PDT

Atlassian (Jira + Confluence) and Zoom Integration Failing to Load

Updates

  • Apr 11, 2023 12:10 PM PDT

    This incident has been resolved. Customers specifically impacted (<2%) will be contacted by their CSM directly to re-integrate if needed (no impact to existing workflows). Root cause was our auto-refresh logic for expired tokens had a bug. This has also been resolved with additional guardrails.

    Resolved
  • Apr 11, 2023 11:05 AM PDT (1 hour and 5 minutes earlier)

    Minor - We are investigating an issue where Atlassian (Jira + Confluence) and Zoom integrations are failing. Incident creation is working normally. We believe this could be due to token expiry issues.

    Investigating