Atlassian (Jira + Confluence) and Zoom Integration Failing to Load

Incident Report for Rootly Production

Resolved

This incident has been resolved. Customers specifically impacted (<2%) will be contacted by their CSM directly to re-integrate if needed (no impact to existing workflows). Root cause was our auto-refresh logic for expired tokens had a bug. This has also been resolved with additional guardrails.

Posted Apr 11, 2023 - 12:10 PDT

Investigating

Minor - We are investigating an issue where Atlassian (Jira + Confluence) and Zoom integrations are failing. Incident creation is working normally. We believe this could be due to token expiry issues.

Posted Apr 11, 2023 - 11:05 PDT

This incident affected: Integrations.