Latency and failures when interacting with our app in Slack

Incident Report for Rootly Production

Resolved

This incident has been fully resolved and all services are functioning normally. There was no impact to on-call paging at any time. We’ll continue to monitor, but no further action is required.

Posted Aug 21, 2025 - 12:47 PDT

Identified

We’ve investigated and found the issue is related to a broader ongoing incident at one of our infrastructure providers. You can follow their status updates here: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2

While our Slack app is the most visibly impacted, we are also identifying potential effects on other services such as our web interface and APIs.

Our on-call product remains operational.

We’ll continue to share updates as we make progress.

Posted Aug 21, 2025 - 11:42 PDT

Investigating

We are currently investigating increased reports of latency and failures when interacting with our app in Slack. Our team is actively looking into the issue and will provide updates as more information becomes available

Posted Aug 21, 2025 - 11:09 PDT

This incident affected: Slack App, Web Platform, and API.