Intermittent Failures with User Sign In and Incident Creation

Incident Report for Rootly Production

Resolved

This incident has been resolved. RCA will follow and be sent to customers.

Posted Apr 01, 2024 - 08:19 PDT

Identified

The issue has been identified and the team is aware of the root cause. A fix is being implemented.

Posted Apr 01, 2024 - 08:15 PDT

Update

We are continuing to investigate this issue. Slack, Web, and API are currently impacted. Rootly On-Call remains online without impact.

Posted Apr 01, 2024 - 08:10 PDT

Update

We are continuing to investigate this issue.

Posted Apr 01, 2024 - 08:05 PDT

Investigating

The team is currently investigating issues with users signing into Rootly Web Platform.

Posted Apr 01, 2024 - 08:03 PDT

This incident affected: Rootly Slack App, Web Platform, and API.